Home Renovation: How Hard Can It Be?

April 16th, 2010

If you’re like many Americans, you may be considering home renovation in place of buying a new home. And if you’re like a lot of ‘do-it-yourselfers’ you think, “How hard can it be?” But then you start doing some research and some planning, and maybe even start making some holes in walls you no longer think are necessary, and suddenly reality begins to sink in. Home renovation is hard work! And it’s time consuming. And it’s dirty and messy. And it takes some expertise you don’t have. And now you’ve started the project and you don’t know where to go or how to move forward. So you’re left with a hole in your kitchen wall (or bathroom or bedroom) and no idea how to fix the electrical or put up drywall. Now you’re thinking, maybe I should have called a professional! 

In Favor of Home Renovation 

Home renovation is a popular type of home improvement project, especially when the real estate market is down. It’s a great alternative to selling your home or buying a new one. Your house gets a makeover and you get to live in a new, updated space. You can change the feel or layout of your home at the same time you add value. Your home is your biggest investment. Room remodeling can add value to the house, make it more appealing to potential buyers, and add resale value. Simple changes can be a quick fix for restless homeowners, but room remodeling can have a huge impact. Even if you have no plans to sell your house or any desire to move, changing the interior of your home by expanding rooms, updating appliances and reworking living spaces can make your old house feel brand new again.  

Home Renovation in a Nutshell 

Home renovation is an ambitious undertaking. It requires enough engineering and construction knowledge to be able to tear down walls without compromising the integrity of the structure of your home. It also requires knowledge of electrical and plumbing systems. And it can often involve simple room planning and design and an understanding of traffic flow patterns in a house. When taking on any significant home renovation, especially when doing room remodeling or construction remodeling, more than one person is usually needed to complete the work. And understanding different trades and the craftsmen that are masters in them is essential. But who has time to become a master carpenter/sider/roofer/window installer/plumber/electrician? Many of us like to think of ourselves as pretty handy and able to tackle some big projects but sometimes it’s best to leave the big projects to the experts.  

In Favor of a Home Improvement Contractor 

Most homeowners can take on small home improvement projects. We can paint and put up wallpaper, install new showerheads and change out our cabinet hardware. And, if we’re really ambitious, we may even attempt to lay our own flooring or retile our shower. Home renovation, however, requires a great deal of knowledge and experience to be done right. If a remodeling project is not done properly, a number of problems can arise including mishaps and unwanted and unexpected results. A home improvement contractor can help prevent those unwanted outcomes and can ensure the success of your project.  

A home improvement contractor can offer their knowledge and experience as well as their expertise. In addition to guiding you through the planning process including project design and layout, they can also help you determine the best choices for what changes will work and what won’t. A good contractor understands the structural makeup of buildings, including your home. Basically they’ll know what will happen if you make a hole in the wrong wall. Understanding how the walls interact with each other to support the rest of the structure is their job, so they have a unique understanding of what can and can’t be done. Because of this they can offer their expertise on your project and offer options and advice to enhance your results.  

Home improvement contractors know the people in the industry. They know architects, designers, and craftsman. They know the suppliers and who has what and for the best price. Imagine if you had to figure out what materials are available, what would work best for your project and then figure out where to buy them and how to get the best price. And then imagine trying to get the materials delivered and unloaded and then determine how to install them. Not to mention the permits you may or may not have remembered to get. And if you need help, how will you know who to hire that is reliable and capable? This is what your contractor will do; be your home renovation project manager.  

Home improvement contractors will save you time and money. By acting as your project manager they will be in charge of everything including contracts, budgets, laborers, and installers. They’ll take care of the purchase and delivery of your project materials. They will also obtain the building permits specific to your project. You won’t have to try to figure out what permits you need or where you need to go to get them or what it takes to get them issued. The contractor can do all of that for you.  

Things to Keep in Mind 

When planning your residential remodel, keep in mind a few things. First, decide what your renovation is going to encompass. Is it a siding remodel? A replacement window remodel? A replacement door remodel? If you’re going for resale value and want the biggest return on your investment, fiber-cement siding will give you the biggest bang for your buck. However, any renovation project that increases the size of the home and its square footage will add value. If your remodel is strictly to improve resale value, remember when you’re doing the planning that it’s important to make sure you don’t upgrade your house beyond what your neighborhood can support. The house must appeal to potential buyers that are interested in homes that fit the area.  

When taking on a big renovation project, think about energy efficiency and ways that you can improve it in your home. If you’re installing new windows, for example, pay attention to the energy ratings. New windows can dramatically increase the energy efficiency of your home. New entry doors can do the same. Finding doors with improved insulation and better weather stripping can decrease the amount of energy that escapes from your house and can significantly reduce your energy bills over time. Also consider upgrading your insulation on exterior walls when adding or expanding rooms. This will help your house hold in the heat in the winter and keep in the cool in the summer.  

Finding the Right Contractor 

Hiring a good home improvement contractor is a great choice when deciding on a room remodeling or construction remodeling project for your home. Just a few things to know before you sign on the dotted line…

  • Make sure the contractor you hire is insured!
    • They should have general liability insurance as well as Workers Compensation to protect you from any incidents that may occur on your property over the course of your renovation.
  • Never hire the lowest bidder just because they’re the lowest bidder!
    • A lot of inferior contractors know that homeowners are looking for the best price so they bid low knowing they’ll often get the job and then they perform substandard work and offer no guarantee.
  • Once you’ve gotten some bids from reputable contractors, do some more research.
    •  Contact some of their previous clients. Take a look at some other work they’ve completed. And spend some time talking to them. Do they understand your vision? Are they willing to work within your budget? Are they experts in their field? Do you feel comfortable with them and do you trust them? The answer to all of these questions should be “yes” before you hire them.  

Once you’ve chosen a home improvement contractor, make sure the contract you sign includes every detail of your project. This includes a timeline and schedule of the project including completion date, payment details including whether or not a deposit is required, specifics of all materials that will be used and most important, a guarantee not only of the installation and completion, but of the quality of the workmanship. A good contractor will automatically include these in the contract or will be willing to add them at your request.  

Home Renovation: How Hard Can it Be When you Have a Good Contractor? 

Not hard at all! Taking the time to carefully decide on and plan your project and hire your contractor along with patience while the work is being done is essential to a successful home renovation. When you have the right contractor, it makes everything easier. Because your home renovations are important to you, you want the work done right. Making sure this happens is up to your home improvement contractor.  

Residential remodeling will help you to enjoy your existing home in ways you hadn’t imagined. You can expand rooms, upgrade appliances, create a more energy efficient environment, and create a new living space without having to buy a new house. A home renovation will let you keep the house you own and find new ways to enjoy your old home.   

Roofing Contractor: 4 Roof Issues to Look For

April 12th, 2010

While no one wants to spend money on a new roof, there are plenty of good reasons you may need to spend money on a new roof! And hiring a good roofing contractor is necessary when getting a new roof. 

A new roof is usually not on the wish list of most homeowners when it comes to home improvement projects. Your roof is what protects your home and its contents from the elements so when it’s time for a new roof, it’s a worthy investment. Roofing repairs and roof replacement are not do-it-yourself projects. Hiring a good roofing contractor is a necessity when it’s time for a new roof and when you’re ready for a roofing estimate. How do you know when it’s time to find a contractor? Here are some clues that your roof is ready to be replaced.  

Cupping or Curling Shingles 

Though most of us don’t make a habit of inspecting our roofs on a regular basis, cupped or curled shingles are a common indication of degradation of your roof materials and can often be a precursor to leaks. Sometimes cupped or curled shingles on residential roofing can be seen from the street. If you see either of these on your roof, it’s time to call a roofing contractor.  

Failed Flashing 

Flashing is the material used where the roof materials connect. It can be found around chimneys and where roof levels change. If you can see flashing from the ground and it appears to be pulling away from the other roof materials, it may be time to inspect the roof. If you don’t feel comfortable taking a look yourself, a roofing contractor will generally inspect your roof for free, as well as give you a roofing estimate if there is indeed damage to the flashing. If the flashing is failing it gives water a chance to seep under the roof material and into the home.  

Lost Granules 

On asphalt shingles there are granules that coat the shingles and add to its protective quality. When the granules start to come loose and fall away, the shingles become weak making your roof more vulnerable to leaks and further damage. You can sometimes see granules on the ground below the eaves of your home after a heavy rain. If this is the case, a new roof, or roofing repairs at the minimum, may be in order.  

Missing Shingles

If your roof is missing shingles, this is the perfect entry for water to find its way into your home. A roofing contractor can give you an estimate on repair or replacement of these shingles. Once water gets into your home it can damage not only insulation, but also your personal belongings. In addition it can create mold which can be very dangerous and should be avoided at all costs.  

If you feel like your roof may be suffering from any of these issues, calling a roofing contractor is a great place to start. They can inspect your roof and let you know if there is damage, how extensive and if it can be taken care of through roofing repairs or if a replacement roof.

Replacement Windows That Fit Your Interest

April 6th, 2010

There are so many choices when it comes to replacement windows. Read on for information on a few of the more common window types. 

Many people finally choose to replace old, drafty windows because they get tired of looking at old ugly windows. Having new energy efficient windows is a bonus! While energy efficiency is important, deciding on what types of replacement windows is the first step. When focusing primarily on improving the appearance of your home and windows, there are a number of different choices to consider.

Five common types of windows you may consider: 

Awning Window 

Awning windows open out with a hinge at the top. Screens are generally on the inside of these windows and since they open from the bottom, are a great option in rainy climates since water will run down the window.  

Bay Window 

A bay window juts out from the exterior wall and is usually comprised of at least three window panels. They enhance the view, increasing the amount of window space available. They are also available with either stationary glass or functional, opening windows. Bay windows are a great addition to a room as they give the room a more open and spacious feel while allowing a greater view of the outdoors. If you’re considering expanding your room when you decide to install replacement windows, a bay window is a great option. 

Casement Window 

Like an awning window, a casement window is on a hinge rather than a slide. A casement window, however, hangs on a side hinge. The screens are on the inside and this type of window allows for better room ventilation than sliding windows.  

Double Hung Window 

A double hung window is what most people would consider a standard window. They are made up of two panels which hang one above the other with the bottom window sliding up either a small amount or to halfway up the total space of the window. The double pane window now also comes in a tilt model that allows ease in cleaning the outside of the window as the pane unhooks and tilts into the interior of the house.  

Gliding Window 

Gliding windows are similar to double hung windows in that they slide, however gliding windows slide horizontally and double hung windows slide vertically. 

These are some of the most common types of window styles. It’s a matter of personal taste which one you’ll choose for your home improvement project.

Important Things To Consider When Making Home Improvement Decisions

March 19th, 2010

Some projects are too big for a do-it-yourselfer. Here are some important things to consider when ”tackling” your home remodeling project.  

The average homeowner can do a variety of small home improvement projects. When you decide to take on home renovations, however, it’s a good idea to go to a professional. Home renovations, especially siding and window installations, are projects that require experience and expertise. If they’re not installed correctly, they can cause a number of problems to just plain unattractive results. Hiring a home improvement contractor for your project can help prevent any unwanted outcomes and can ensure the success of your remodeling.  

Home improvement contractors can give you direction when planning your project. They can help you determine the best design and layout choices for both you and your home. They can offer options and advice on materials to enhance the final product and they can help you create a realistic budget. And once the planning is done and you’re ready for the work to begin, not only do they employ experts in the industry or direct employees, but they are insured which will protect you from any liability issues while the project is in progress.  

Home improvement contractors will save you time. They act as a project manager for your home renovations. They manage everything from contracts and budgets to laborers and installers to purchasing and delivery of all the project materials. Imagine doing all of that yourself! In addition to being project manager, your contractor will obtain the building permits you need. You won’t have to try to figure out what permits are required or where you need to go to get them or what it takes to get them issued. The contractor can do all of that for you. They’ll also be able to get the best materials from the best manufacturers for the best prices. You won’t have to shop around and try to wheel and deal with suppliers.  

Because your home renovations are important to you, you want a guarantee of the work. Making sure the job is done right is up to your home improvement contractor.  You can include in the contract a guarantee of the materials, the workmanship and the completion of the project.  In fact, I recommend it!

Guild Quality Statistics

December 4th, 2009

Hello all!  This year we have hired Guild Quality to be an independent customer service company.  We did this to find out how our  customers feel about us after we are finished with their remodeling project.  It is our goal that our customers are “wowed” by the service we offer.  We are not just giving our customers a remodeling project; we are creating lifetime customers.

As such, we want to know how our customers truly feel about us.  We cannot get that simply by asking.  We live in Minnesota-we are all nice here.  That is why we hired Guild Quality.  They are like JD Power and  Associates for builders, remodelers and real estate professionals.  A third party company will get the unvarnished truth so we can find out areas in which we need to improve.

When we are finished with a project, Guild Quality contacts our customer (we let the customer know about this service prior to their even hiring us) and asks them 25 questions regarding our  performance.  Questions like:  Did TCSP have the necessary expertise to perform your job? and, Did the crew care about their work on your home?  Customers then respond with “strongly disagree” to “strongly agree” on a “0-4″ scale. 

According to Guild Quality reports, we consistently finish higher than the average Guild Quality contractors.  I want to add that only the best, most professional contractors in the nation use Guild Quality.  So I am very proud of this.  In areas regarding Construction Quality, Communication, and Value the rate of customers putting down 3’s and 4’s is over 97%!

The most important question in the survey is number 17:  “Would you recommend TCSP to a friend?”  The answer every single time has been, “Yes”.  The industry average, according to Qualified Remodeler, a trade magazine with over 25,ooo contractor subscribers, is just 50%.  (That is obviously not very good.)  Our quality of work and commitment to excellence speaks for itself.  We truly do care about our customers’ satisfaction.

Until  next time, Terry

Better Business Bureau 2009 Integrity Award

November 17th, 2009

 

Hello! I have not posted anything in quite some time. It has been a busy year with TCSP. We have had a great year. Of course, nothing comes easy in 2009. But as my algebra teacher in eighth grade used to say, “The cream always rises to the top.”

We were nominated for the Better Business Bureau Integrity Award last winter from a past client. We went to a class at the BBB regarding the award. There we, among about 20 other companies, were told what we needed to prepare to be considered to be a finalist. We found that the BBB looks for how Integrity permeates an individual company. This runs from marketing to sales to production to how our customers and vendors are treated. We spent approximately 100 hours researching and interviewing employees, vendors and customers and submitted the application in July.

We found out we were finalists in early September and were understandably excited. The BBB’s annual awards banquet was October 25 and we invited a number of our employees to come along with my parents and my wife’s parents.

We were thrilled later that evening to find that we were honored with the Integrity Award for 2009! It was almost like winning the World Series. Kristen and I have worked very hard on our business since opening up in 1995. We know that doing business the right way is the only way to be truly successful. (You know, doing things the opposite of guys like Tom Petters and Bernie Madoff.) We clearly couldn’t have done it without our valuable employees. And not just the current employees but people from years ago who have done the right job for our customers.

So, here is a shout out to all of our current and past employees. Thank you for keeping our customers first, going the extra mile, and doing the right job.

Busy, busy, busy…

April 26th, 2009

Hello, It’s been awhile since I have added to my blog.  It is really busy this time of the year for our company. 

We recently finished a retirement community in Bloomington, MN.  Josh Lynch, one of our crew chiefs wrote a great article for our company newsletter that, once I figure out how to do it, I will submit for this blog.  It is very well-written and speaks to the core of what our company is all about.

Last weekend, we hosted our first showroom event on Friday and Saturday, April 17 and 18.  It was a great success and a lot of fun.  We held demonstrations on installation techniques, had experts from various manufacturers present and had a lot of people come.

We even had past clients like the Steeles from Lake Elmo come in and say hi.  One of the things I am most proud of is how many people stop by our home show booths and say how happy they are that they chose us as their remodeling contractor.  They know many people that have had such negative experiences with their contractor of choice.  Improving the lives of our customers is one of our core missions.  This is obviously not possible if we are doing poor work on their homes.

Other homeowners that were considering us came in to see our operation and made the decision to hire us.  I highly recommend to all people who are considering a contractor to visit the contractor’s place of business before they make their decision.  If a contractor has no place of business, that should raise a red flag.  Or, if their business place is less than professional, that is indicative of the type of work they will perform.

I look forward to submitting Josh’s newsletter article soon.

Our company holiday party

March 29th, 2009

Last night we held our company holiday party at Gastoff’s german restaurant in Northeast Minneapolis.  It was far and away the most enjoyable holiday party we have ever had.  We were down in the “rathskellar” and it was a lot of fun.  The food was great, the polka band was rocking and the crowd was very entertaining.

Our party started early so that we could have a private buffet dinner before the polka band arrived.  The food was excellent and the service was great.  The relaxed atmosphere is perfect for our company.

We gave out a lot of recognition to our employees on the production side of our business.  Mike Burgess was awarded as the installation specialist that most exemplifies what our company is all about.  Congratulations to Mike.  We also recognized Mark Zeck for his outstanding customer satisfaction skills and Bill Gardner for his work ethic.

What stood out the most to me, however, was the gratitude that was communicated to me throughout the evening.  So many of our team came up to me to thank me for providing a job that offers a living wage with benefits.  In this economy  and especially in our industry they realize they are very fortunate. 

My wife and I take our responsibility very seriously.  We have 35 employees with wives and children that are counting on us to help them thrive in the worst economy any of us have ever experienced in our adult lives.

When all of our competitors sub out 100% of their work, we are gainfully employing the best of  the best and they are able to raise families.  We know that we offer the best work to our customers because they are getting their remodeling done by workers who are not incented solely on getting the job done as fast as they can with the cheapest materials as possible.

Our customers understand when they hire us that we are promising a bigger and better job than any of our competitors.  Those words would be mere noise if not for the amazing job done by our crews.  Congrats to my entire production team!

What does James Hardie think of Twin Cities Siding Professionals

February 11th, 2009

You may not know that but James Hardie is a multinational, multi-billion dollar company. They have rapidly gained market share in the US since they arrived in 1989. The main thrust of their efforts has always been new construction. With the downturn in the building industry, they have altered their focus.

Starting in 2006, we noticed a quantum shift in their focus on the sector of the market we work in: remodeling of existing homes. We were assigned a new rep, Eric Bohner, who took an active interest in our company. His advice and developing interest in our company was very helpful. Eric is very familiar with our core values, future projections, and short-term goals. He has given us great marketing advice and motivated us to grow our business at a higher rate than we had originally planned.

Eric obviously reports to his superiors at James Hardie and they were interested in how we have achieved our success. They flew in to visit us in 2008 to check out our operations. We had good conversations with them as it was a mutual learning experience.

The gentlemen that came were John Dypske, Paul Jentzel and Martin Whitehead. They told us that they were developing a program to better attend to what they term as the R & R (repair and remodel) segment of Hardie’s business. They let us know that they were going to ask approximately eight contractors from across the nation to be a part of an advisory council.

We were thrilled to accept. The proper installation of Hardie products (like all other construction products) is critical to its long-term perfrormance. Twin Cities Siding Professionals has been recognized for years as the market leader in volume, but more importantly, quality of installation, in the Twin Cities market. Our competition is merely content with putting it on as fast as they can and getting their checks so they can move on to the next job. In contrast, we aim to provide the best project for our customers, not just a project.

Anyway, membership in James Hardie’s Inaugural National Advisory Council is a great honor. Only the best companies that have earned Hardie’s trust and confidence were invited to come to Chicago in November. While there, we were able to share our ideas and learn from other market leaders from around the country. It was a great education. Too often contractors are in their own little cocoon and learn only one way: through trial and error. And that happens at the homeowner’s expense!

That honor, along with being awarded the very first “Qualified Installer of Artisan” by James Hardie in May made for quite a year for our company. It is nice to be recognized for being the industry leader for quality from such a large manufacturer. We have worked hard for a lot of years compiling an employee team of the best, most consistent installers of HardiPlank in the country. We have also worked hard educating homeowners on the need for properly vetting contractors to make sure they are installing products the right way – not the fastest way. It has been worth it.

What Your Contractor Should Know!

January 23rd, 2009

Hello World!  This is Terry Stamman, President of Twin Cities Siding Professionals based in St. Paul, Minnesota.   This is my first Blog.  See pic below of me and my wife. 

 Terry and Kristen Stamen
Terry and Kristen Stamman

 The purpose of this Blog is to share with you my thoughts, concerns, my victories, my challenges about my business and the home improvement industry.    And maybe sometimes I may write about something unrelated like why the Vikings can’t win a Super Bowl!

Below is my first blog post.  I hope you like it!
 
What Your Contractor Should Know!
You often hear contractors tell you what you should know when hiring a contractor to perform work on your home. Most of this information is valid and sincerely designed to help you make an informed decision. Our website www.tcsidingprofessionals.com for  instance has a very educational section called the Questions You Should Ask Before Hiring a Contractor. I recommend you read this section. This content came from the Certified Contractors NetWork, which we belong to, and is really excellent information to help you identify which contractor is trying to help you make your best deal for price and value and which ones might be trying to rip you off.

Because if you actually take the time to ask the questions it suggests, you can almost assure yourself of having a very positive contractor experience. And after all, isn’t that what every homeowner wants out of their home improvement project? As a matter of fact, our entire website is dedicated to informing homeowners about what we do and things you should know before you make such a big investment. We try to cover all of the details because we want you, the homeowner to understand that paying attention to all of those details makes for a good project because the product you pick only contributes 20% of your ultimate satisfaction, the contractor you choose contributes 80%.

But then it occurred to us…

…rarely do you hear a contractor share with a homeowner some things that he, the contractor, must know when giving an estimate and installing a roof.

With this said…We would like to offer…

The Four Things Your Contractor Must Know BEFORE Giving You an Estimate.

1) The contractor should know how important it is to protect the property of the homeowner and properly clean up after each day and especially after the job is done. The contractor should know that this is extremely important to a homeowner. Do they make sure that the landscaping doesn’t get damaged or destroyed? Is he picking up every nail and piece of debris at the end of each day?  A contractor should know that if they take care of your property and clean up so that it is almost impossible for you to know they were there…you will almost surely recommend that contractor if all else goes well.

2) A contractor should know that you are going to ask for references. A reputable contractor should have a book of references and many happy customers in hand when he gives you an estimate. A contractor should know that it is very important for a homeowner to check these references so you should be able to pick and choose any ones you wish. It is not enough to just ask for references. Pick at least 5 and then you need to actually call them. Every time we don’t check references on people we hire, we always regret it! It takes a little time but if you really want to make sure you’re covering all the bases, then make the phone calls and make sure the contactor you are considering is the real deal. Ask the referred homeowner if they would hire the contractor again. That is the #1 thing you need to know. If the homeowner says yes than you have got yourself a potential winner.

3) Your contractor must know the importance of proper communications between them and you. Ask about what “proper communication” means to any contractor you might want to hire. How will you find out about your warranty, what’s covered and how to maintain it? Does the contractor inform you at the end of each day what was accomplished, what’s happening next and when? Delays in your project can happen. How will you learn about such delays and when to expect them to return? Will they tell you as soon as they find something outside the original scope of work or will they just do it and tell you about it when they present a higher final bill?

4,) Your contractor must know that you’ll appreciate “Good – Better – Best” solution options, along with the benefits and any drawbacks of each, so that you can easily determine your best deal for price AND value. And once an option is selected, your contractor should know that you would like several options on how to pay. If your credit is good you may want a no interest payment plan. At least you’ll want the option to pay by credit card and want your deposit amount to be no more than 33%. If your contractor needs more than 33% than that tells you he may be having financial problems. And if the contractor is having financial troubles, that could spell big potential trouble for you at some point. What if he can’t finish your job because he can’t pay his crew or buy the materials called for in your contract? What if he isn’t around to make repairs on items covered by your warranty? What if there is a leak? Who do you call if the contractor goes out of business? Sometimes you can tell a lot by a little information.

CONCLUSION:

The above covers the things we believe a contractor should know when working with a homeowner.   Some of these seem obvious but you would be surprised how many contractors will show up to perform a project, or even conduct an estimate, and not take the time to make sure that you are protected and informed. We hope this Blog helps you to make sure that you have a very successful contracting experience, soon or in the future.

If you have any questions of comments please feel free to
Contact me:

Terry Stamman
Twin Cities Siding Professionals 
664 Transfer Rd, Suite 22a
St. Paul MN 55114  
 Phone:651-255-2844 
 Email: info@tcsidingprofessionals.com
website:  www.tcsidingprofessionals.com
 

(James Hardie Siding, Roofing, Windows, Doors)